🔄 Exchange & Return Policy
We want you and your pets to love every purchase. If something isn’t right, we’re here to help.
📅 Returns
You may request a return within 14 days of receiving your order.
To be eligible:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase is required
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us with your order details and product photos.
❌ Non-Returnable Items
- Used or worn products
- Items damaged after use
- Clearance or sale items (if applicable)
📦 Return Process
- Email us at rapidflowco@gmail.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
⚠️ Do not send items back without contacting us first.
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the item is defective or incorrect, we will cover the cost
💰 Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–7 business days
- Refund will be issued to your original payment method
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for support
